Missions & Values - Arrow Stage Lines

Missions & Values

Dedicated to passenger safety and comfort in every mile we drive!

Arrow Stage Lines – Since 1928

“Dedicated to passenger safety and comfort in every mile we drive!”

Mission

The Mission of Arrow Stage Lines is to provide safe, comfortable, and reliable charter bus transportation that exceeds expectations of our customers on every trip.

Vision

To be viewed by our customers and peers as the world class standard of customer care and service.

Key Characteristics

We are SAFE

We will follow safe practices in every aspect of our work, recognize areas for improvement, and hold one another accountable for safe behaviors; ensuring the safety of our most valuable assets – our team members and customers.

We are HUMBLE

We are quick to share praise and celebrate wins collectively, while being self-confident enough to accept constructive criticism and learn from it. We do not think less of ourselves, but we do think of ourselves less often.

We are HUNGRY

We are self-motivated, dedicated, and have a strong desire to go above and beyond. We are always thinking ahead for the next opportunity to achieve excellence in our organization.

We are SMART

We are aware of our words and actions and how they impact others.  This responsibility is critical in every facet of our lives, and will use it to help improve communication, be excellent leaders, effectively problem solve, and cultivate healthy business relationships.

 

Critical Success Factors

Anticipate and constantly improve employee satisfaction.

Anticipate and constantly improve customer satisfaction.

Increase sales and profits.

God’s favor and grace.