Missions & Values - Arrow Stage Lines

Missions & Values

Dedicated To Passenger Safety And Comfort

Arrow Stage Lines – Since 1928

“Dedicated to passenger safety and comfort in every mile we drive!”

Mission

The Mission of Arrow Stage Lines is to provide safe, comfortable, and reliable charter bus transportation that exceeds expectations of our customers.

Vision

To be viewed by our customers and peers as the standard of quality and customer care in the North America charter bus market.

Core Values

A profound respect for each and every individual.

A commitment to integrity in everything we do.

A commitment to safety in every aspect of our work.

A commitment to “servant leader” approach to interaction with employees and customers.

A commitment to personal excellence and continuous improvement.

A commitment to “exceeding the expectations” of every customer and stakeholder.

A commitment to treating each other as we wish the customer to be treated.

A commitment to financial vitality in good times and bad.

A commitment to create a friendly and fun atmosphere where participation and creativity are valued and each member of our corporate family can achieve his or her full potential.

Critical Success Factors

Anticipate and constantly improve employee satisfaction.

Anticipate and constantly improve customer satisfaction.

Increase sales and profits.

God’s favor and grace.

ON-TIME PROMISE
2016: 97% on-time performance
On Time Promise - Arrow Stage Lines
LEADING STATS
2015, 2016 & 2017 Globus Top 3
Leading Stats - Arrow Stage Lines
ELITE MAINTENANCE
130+ charters, no breakdowns
Elite Maintenance - Arrow Stage Lines
SAFETY RECORD
Safety record better than 96% of other carriers
Safety Record - Arrow Stage Lines
ENHANCED FEATURES
Arrow Connect Theatre
Enhanced Features - Arrow Stage Lines
SUSTAINABLE TRANSPORT
Clean travel is vital for our future
Sustainable Transportation - Arrow Stage Lines